I returned to the front desk and approached the attendant. On one occasion, we stood in a very long line to check in, took all our luggage up to the sixth floor, walked all the way to the end of the hall and found that our key did not work. The staff at the front desk have been abrupt and do not take responsiblility for their mistakes. We have, on several occasions, had problems with check in. Rooms are generous and have large flat screen TVs, king-sized bed or two doubles, a refrigerator and good sized bathroom. We've never found any fault with the rooms, bedding or amenities. The rooms are always clean and attractive. It's not designed to be a playground for kids and any adult who thinks a casino hotel is going to focus on entertaining children is not thinking straight. BUT, let's face it, Hollywood is a casino. There's a riverboat right up the road and a day cruise on the Mississippi could be a great adventure for kids. They swam in the pool and played on the computer (we've never had a problem with the wifi). Yes, we've brought the kids here and they enjoyed it. My husband and I enjoy visiting the casino four or five times a year to enjoy a break from the kids. We've been visiting Hollywood Casino consistently for about three years and, after reading some of the reviews, I feel the need to set the record straight.
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